Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@swissglobalcommerce.com with photos of wrong/damaged items, and we’ll sort that out for you.

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What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@swissglobalcommerce.com!

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Can I exchange an item for a different size/color?

Due to the fact that we are a small start up based in Switzerland, we can not offer exchanges. Simply because we can not handle return rates like ZALANDO and Co do. A lot of online shoppers order different sizes at once and keep only what fits - THAT WOULD KILL OUR BUSINESS!
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@swissglobalcommerce.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!